FAQs
Your User ID is an internal tracking code for your account. No, you cannot change your user ID. Your User ID is used by our software and our staff to m...
Wed, 22 May, 2024 at 4:08 PM
If your Library appears to be missing or missing items or if you are missing students or decks you made, this usually means that one of these things happene...
Fri, 29 Nov, 2024 at 1:59 PM
This article covers the topic of account expiration whether in the context of a paid membership or a free premium trial. TABLE OF CONTENTS Do I lose m...
Wed, 23 Apr, 2025 at 7:44 AM
We have a video that discusses best practices for using Boom Cards in teletherapy and teletutoring: please watch it - For questions about screen sharin...
Thu, 11 May, 2023 at 2:31 PM
To set or reset your password, follow the link below and enter your email address: https://wow.boomlearning.com/forgot A link to reset your passwor...
Tue, 20 Jul, 2021 at 4:10 PM
This article will provide concise definitions of terms commonly used on the Boom Learning website. Words or concepts that are part of a more complex idea wi...
Wed, 22 May, 2024 at 4:17 PM
If you or your students are experiencing issues with images not showing up while playing decks or navigating our website, this article will walk you through...
Mon, 5 May, 2025 at 5:13 AM
When you tried to log into your account, did you receive a message saying, “User not found”, “Email already exists”, or “No account exists with that Google ...
Fri, 27 Jun, 2025 at 7:00 AM
You can always check our system status and for outages here: http://status.boomlearning.com. Short-lived outages are only reported there (typically less...
Mon, 20 Dec, 2021 at 4:20 PM
For all cases, make sure to check the following: Were the student's username and password entered correctly? Is the student's device properly con...
Mon, 16 Oct, 2023 at 9:42 AM