FAQs

Can I change my USER ID?
Your User ID is an internal tracking code for your account. No, you cannot change your user ID.  Your User ID is used by our software and our staff to m...
Thu, 14 Jan, 2021 at 12:12 PM
My library is gone! I can't find my students! Where is my deck?!
If your Library appears to be missing or missing items or if you are missing students or decks you made, this usually means that one of these things happene...
Tue, 20 Jul, 2021 at 4:09 PM
What happens to my paid membership or free trial when it expires?
This article covers the topic of account expiration whether in the context of a paid membership or a free premium trial. TABLE OF CONTENTS Do I los...
Tue, 15 Jun, 2021 at 4:30 PM
Mouse doesn't move (and other teletutoring screen share questions) (Zoom)
We have a video that discusses best practices for using Boom Cards in teletherapy and teletutoring: please watch it - https://youtu.be/4GsB4LFVLPY.  For...
Mon, 28 Sep, 2020 at 10:47 AM
Forgot my password / reset password
To set or reset your password, follow the link below and enter your email address: https://wow.boomlearning.com/forgot A link to reset your passwor...
Tue, 20 Jul, 2021 at 4:10 PM
Boom Learning Terminology- Helpful Definitions
This article will provide concise definitions of terms commonly used on the Boom Learning website. Words or concepts that are part of a more complex idea wi...
Fri, 29 Jan, 2021 at 1:26 PM
Images Are Not Showing Up (Missing Images)
If you or your students are experiencing issues with images not showing up while playing decks or navigating our website, this article will walk you through...
Wed, 25 Aug, 2021 at 10:56 AM
How to Log In as a Teacher
When you tried to log into your account, did you receive a message saying, “User not found”, “Email already exists”, or “No account exists with that Google ...
Thu, 18 Mar, 2021 at 11:17 AM