This FAQ will walk users through how to adjust their membership levels. You will learn how to use our website navigation to find self-service options for account renewal and upgrading. 


This applies to individual accounts only. For school/organization accounts, please contact your account manager with questions about your membership or contact us via the Help Center.



TABLE OF CONTENTS



An Important Note About Renewing Accounts


Accounts are renewed from the date of expiration rather than the date of renewal. Since there is a cost to storing student reports and libraries of inactive accounts, this policy helps us ensure low prices for everyone. For more information, please refer to paragraph C.2. of our Terms of Service.


This applies to accounts that have not yet expired as well! You can renew your account at any time without the worry of losing the remaining months of your current membership. For example, if your membership's expiration date is 9/1/21, you can pay for a renewal on 6/1/21 and your new expiration date will still be 9/1/22.



Finding Your Membership Level and Expiration


To see your current membership level, sign into your Teacher account. Then, click on the "Settings" button in the upper right corner.


Click on "Membership".



This will bring you to the Membership tab of your account settings.



In the Membership Information box, you can find all sorts of important information about your current subscription such as the date your current membership level, when you created your account, your points balance, classroom and student limits, publishing status, and expiration date.


In the below example, this account has an Essentials membership that will expire on 10/18/2021.



Renewing or Upgrading Your Membership


Click on the blue "Change/Renew" button to go to our Membership Plans page. You can also view this page here, or by scrolling to the bottom of our home page.


On your current membership level, you will see green "Subscribed" banner, and at the bottom of that column will be a button that says "Renew".


Any membership levels below your current plan will show a "Downgrade" button and any membership above your current plan will show "Upgrade".

If you have a free Starter account, the buttons will simply show "Choose" button. Click on one of the buttons to select your desired membership level and proceed with your purchase.



If you have not already added your address to your Boom account, you will first be asked to provide your address for billing purposes. 


After confirming your address, a pop-up will appear to confirm your selection and purchase total (including tax, if applicable). Click on the PayPal button to pay using your PayPal account, or click on the Card button to use a credit/debit card.



If using PayPal, you will be redirected to PayPal's website to complete the purchase.


If you are paying with a card, you will be asked to enter your card information. This will save your card on your Boom account as a payment method; you can always remove it from your Account Settings. Card purchases are processed through the secure payment platform, Stripe.



When your payment has been processed, you will receive a confirmation on-screen as well as an email with your receipt. You can also view the record of your transaction in your Account Statement.



Questions?


If you have any questions about renewing your account, please contact us via the Help Center or by emailing us at help@boomlearning.com.