Membership accounts and upgrades are non-refundable. We make rare exceptions for situations like accidentally purchasing a membership twice.

If your school purchased your account, you can make a request to have points transferred between teachers at the same school whose accounts were also purchased by the school. Both teachers or the purchasing administrator must contact us to approve the transfer.

Unspent points may be refunded. 

Points that have been spent to acquire resources are only refundable (and the resource will be removed from your Library) if the resources is defective, inaccurate, or otherwise not as advertised or violates our terms of use. Contact us through the Help Center and provide the name of the deck and the author name to request a refund. Please also state the reason.

If you have points in an account that you plan to DELETE, you must contact us before deleting for us to process a refund for unused points. If you bought points in bulk and then request a partial refund, your refund will be reduced to account for the fact that you are no longer eligible for the discounted price.