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Ipads - signing in

On some the ipads I use in my class, I can not log in students.  The app will not bring up the keyboard.  Thus I can't type in the student's password.  Thus can't log them in.  We can do the fast play, but then I don't get data.  This is very frustrating, because that is the whole reason I spent my money on this system.  I need Data for IEP's 

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